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Subject Topic: file check not working? Post Reply Post New Topic
Message posted by hmcollege on 30 June 2010 at 08:52 - IP Logged
hmcollege
Standard Member
Standard Member

02 December 2008
10 Posts
Hello,

i'm trying to add the file check by adding the \\server\share and when i try to test it, it gives me a status.

now when i add the check the check counter stays on 0 as if the check aint being executed.

thanks.

Message posted by Administrator on 30 June 2010 at 18:23 - IP Logged
Administrator
Forum Admin
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29 March 2001
2963 Posts
Hello,

We are taking a look at this now. What version of the software are you currently using?

Message posted by hmcollege on 01 July 2010 at 02:15 - IP Logged
hmcollege
Standard Member
Standard Member

02 December 2008
10 Posts
Hello,

we are using 8.2.2

i tried to create the check on several servers, with different settings but still no go.

thanks

Message posted by Administrator on 01 July 2010 at 10:58 - IP Logged
Administrator
Forum Admin
Forum Administrator

29 March 2001
2963 Posts
Please pause all monitors except the file check one, stop the ServersCheck service and double click on the monitoring_thread2.exe

After startup, what output is generated?

Message posted by hmcollege on 02 July 2010 at 02:23 - IP Logged
hmcollege
Standard Member
Standard Member

02 December 2008
10 Posts
there a way to pauze all monitors at once? manually pauze all 200+ monitors is 1: time consuming and 2: not done in a production environment..but ófcourse i'm willing to give it a try tough.

but is there a way to pauze them all at once?

thanks

Message posted by hmcollege on 02 July 2010 at 03:08 - IP Logged
hmcollege
Standard Member
Standard Member

02 December 2008
10 Posts
update; i did pauze all checks and ran the monitoring_thread2.exe and there are no checks being executed.

i then upauzed 1 ping check to see what kind of activity should be shown, and that worked.

then i pauzed the file check monitor and unpauzed it but nothing happens.

thanks

Message posted by hmcollege on 07 July 2010 at 08:03 - IP Logged
hmcollege
Standard Member
Standard Member

02 December 2008
10 Posts
still not working...

Message posted by Administrator on 07 July 2010 at 08:21 - IP Logged
Administrator
Forum Admin
Forum Administrator

29 March 2001
2963 Posts
Please send us the output as requested so that we can see what it is doing.   Alternatively provide remote access to the box so that we can have a look.

The check was simulated in our test environment and working fine.

Message posted by Administrator on 14 July 2010 at 18:37 - IP Logged
Administrator
Forum Admin
Forum Administrator

29 March 2001
2963 Posts
An issue has been detected and rectified in 8.2.3 that could also address the problem reported here. 8.2.3 is available for download

Message posted by hmcollege on 15 July 2010 at 03:47 - IP Logged
hmcollege
Standard Member
Standard Member

02 December 2008
10 Posts
thank you, indeed it does work in the latest version.

L

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