Direct Care

Pay Per Incident email support


Free Support

Interact in our user community forums


Hardware Repair

Request a product repair


How-It-Works

Product explaining videos & other information


Manuals & guides

Learn how to setup, use and troubleshoot your products


Downloads

Latest software & firmware updates


Free Support


Free tech support is provided through our online community forum.
Monitored & moderated by our engineers. Powered by our users.

Community Forum

Professional Support


Direct Care is a Pay-Per-Incident support service. It enables you to interact via email with our engineers. Response time is next business day (MON-FRI).

Direct Care

15 Day Complimentary Setup Support


Recently purchased hardware direct from us? Enjoy a 15 days complimentary installation support from the date of the shipment of the products.
Go to your order page to open a support ticket.

Warranty Repairs


Need a warranty repair? You can request a repair from your order page within the first year of your purchase. You can also request it from your myServersCheck account after registering your hardware.