ServersCheck Hardware Repairs (RMA)
Defective ServersCheck hardware can be returned to one of our repair centers through our Return Merchandise Authorization (RMA) program.
RMA requests have to be submitted through your Premium account. The Premium website is where you manage all your ServersCheck products and purchases, regardless whom you ordered the products from.
This RMA program is open to any customer having purchased our hardware direct from us or through a third party.
Warranty covered repairs:
All ServersCheck products are covered by a limited 1 year world-wide warranty as detailed here.
Extended warranty is optionally available through our Premium Care plans.
Out of warranty repairs:
Do you have a defective device outside of its warranty period or is the defect not covered by warranty? It might still be possible to repair it. In such an event, you can also apply for an out of warranty repair. This incurs an inspection fee of $75. After receiving payment for the inspection fee, the RMA will be issued to you. If the device can be repaired, then you will receive a quote for repair with a discount for the paid inspection fee. You may also opt for the purchase of a new unit with a discount for the paid inspection fee.
Depending on the complexity of the defects and availability of parts, you should expect a turn-around time of 2 to 5 weeks. We appreciate your patience while we try to repair the defective units.